Support
Have a question, found a bug or have an idea? We’re happy to help.
Contact us
Email us; we usually reply within 1–2 business days: info@prendev.com
You can also write to us from the app in Profile › Send feedback.
Frequently asked questions
I can’t sign in.
You sign in with Apple or Google. Check your internet connection and that you pick the same account as before. If it still doesn’t work, email us.
I don’t get notifications.
Check that notifications are allowed in iPhone Settings › Teddy Journal › Notifications, and that the reminders are turned on in the app under Settings › Notifications.
The invitation link doesn’t work.
Install the app, sign in, then tap the link in the email again. An invitation can be used once and the primary owner can revoke it at any time – in that case ask them for a new one.
How can I save my data?
In the app’s Settings you can download all your data as CSV and PDF.
How do I delete my account?
In the app: Settings › Delete account. This permanently deletes your account and all your data. If you can no longer access the app, email us from the address linked to your account.